What we put in writing.
A promise you can't point to later isn't worth much. So we wrote ours down and signed them. Here's exactly what your union gets from us, in plain language: your data, the tools we build you, and support you can count on.
Your data is yours. Walking away is easy.
Most union software quietly traps you. We'd rather keep you because you want to stay, so getting your data out and moving on is simple, and it's in the contract, not left to a sales rep.
- Full export, any time. Pull a complete copy whenever you want, not only on your way out, and never by request-and-wait.
- No fee to export, ever. Your own data is never held behind a charge.
- Everything is included: files, grievance histories, audit logs, and member records, the complete picture, not a partial dump.
- Human-readable formats: CSV, Excel, PDF, and ZIP, files you and your next system can actually open.
- Written deletion confirmation. When data is deleted on the agreed schedule, you get confirmation in writing.
- Help moving to another platform. If you ever leave, we assist the handoff, we don't make it your problem.
When you do leave, the order is deliberate: export first, revoke access second, delete last, on a schedule we agree and confirm in writing. Your data is never held hostage.
When we say we'll build it, here's what we actually mean.
“We'll build whatever you need” is easy to say and easy to weasel out of. So here are the straight answers: what's free, what costs, who owns it, and how fast you'll have it.
Real support, from the people who built it.
“We're here if you need us” means nothing without a clock on it. So here's how fast we move, depending on what's gone wrong.
| If this happens | What we commit to |
|---|---|
| A grievance-deadline bug | Fixed within 1–2 hours during the day. Deadlines don't wait, so neither do we. |
| A login or access outage | Restored within 1–2 hours during the day. |
| A full system outage | Everything back up within 2–4 hours during the day. In six years of production, this has never happened, not even a minor outage. |
| An import or data problem | A named person assigned to your union, start to finish, not a rotating ticket queue. |
| A training gap | Refresh training included at no charge when your team needs a session. |
| Staff or officer turnover | Onboarding for incoming officers is included free, a change in your team doesn't cost you continuity. |
“During the day” means 7 AM–9 PM Eastern. Everyday questions reach a real person, usually the same day, and always within one business day. These commitments are the floor, not the ceiling.
Want all of this in your contract?
Every line on this page goes into the agreement we sign with your union, live from day one. Nothing here is a maybe.